Refund and Cancellation Policy
Refund and Cancellation Policy
At Book a Limo NY, we are committed to providing reliable, luxurious, and flexible transportation services. We understand that plans may change, which is why we've designed a fair and transparent Cancellation & Refund Policy. This ensures we can accommodate our valued passengers while maintaining the efficiency and quality of our operations.
Cancellation Policy
1. Standard Reservations (Airport & Non-Airport Transfers)
- More than 24 hours before pickup: No cancellation fee; a full refund will be issued.
- 12 to 24 hours before pickup: 40% of the fare will be charged.
- Less than 12 hours before pickup: The full fare will be charged, and no refund will be issued.
2. Hourly & Special Event Bookings
- More than 48 hours before pickup: No cancellation fee; a full refund will be issued.
- 24 to 48 hours before pickup: 50% of the fare will be charged.
- Less than 24 hours before pickup: The full fare will be charged, and no refund will be issued.
3. No-Show Policy
A reservation is considered a no-show if:
- The passenger is unreachable and the chauffeur has waited beyond the complimentary waiting period.
- The client fails to appear at the designated pickup location.
- No prior cancellation notice is provided.
In all no-show cases, the full fare will be charged, and no refund will be issued.
Refund Policy
Refunds are processed according to the cancellation terms outlined above. If eligible, refunds will be:
- Returned to the original payment method used during booking.
- Processed within 5-7 business days after the cancellation is confirmed.
Non-Refundable Charges
The following charges are non-refundable under any circumstances:
- Service fees and administrative charges.
- Toll fees, parking costs, or any additional expenses incurred prior to cancellation.
Modifications & Special Requests
If you need to modify your reservation, please contact Book a Limo NY as soon as possible. We will do our best to accommodate changes, subject to vehicle availability and any potential rate adjustments.
Contact Us
For any questions regarding cancellations, refunds, or to modify your booking, please reach out to our Customer Support Team:
📞 Phone: 1(212)970-5860
✉️ Email: info@bookalimony.com